Social Security Mission Viejo at 26051 Acero, Mission Viejo, California.

One star for the waiting time, another star for the clerk who actually got my information right and processed, the SECOND time!

I went to this office, dreadfully, back in September for a simple name change... The girl at the window who yelled my number and was ready to punch anyone in the face, had the audacity to process my name wrong. As I reviewed my receipt to make sure everything was right a simple misspelling threw everything off the track! I pointed it out and asked her to correct it (one letter), and she did. She actually shredded the receipt with the misspelled name in front of me and went ahead and re-typed it and made another "submission" with the correct spelling. I got a new receipt with the correction. Everything Ok. Thank you?

Two weeks passed. No SS card. On the third week I called the 800 number, which took literally one hour on hold, the clerk who picked up and looked up my info said "oh, there is nothing processed for you since 2015. I don't show any type of update for your name. Do you have a receipt?...Then you must go to the office again and ask them what is going on"... !!!!!!!!!!!!!

I could not believe it. I had the f%^&*#g receipt with my name changed and the date of submission from the local Social Security Office but IT WAS NEVER PROCESSED!! So, I was never there!!

Great! There goes hours of my job, that I have to make up for just so that I get taxed on my paycheck TO PAY for the ineptitude of certain government's employees. Great job!!!

Second time around, a few weeks later I go back. I switch everything, AGAIN. With the receipt on my hand from their office, I have to EXPLAIN to the person on the window that one of her co-workers did it wrong the first time. Her simple response "oops, sorry".

...

SS card did come the second time around, after ten days, during the holidays of course.